Big phone company EE has been fined £2.7m for overcharging customers. ... In fact, in October 2016 Vodafone was charged £4.6m for mis-selling and giving terrible customer service. This is all part of a bigger problem. Phone companies are consistently hitting us with shocking phone bills, but most of us are completely .... UK regulator fines Vodafone; EC probes Czech network deal ... British telecom watchdog Ofcom slapped Vodafone UK with a £4.6 million fine for violating consumer ... Vodafone was misselling to pay-as-you-go customers, and had poor ... The telecom "will support" the FFA until the Tokyo Games in 2020.. Business Breakfast RECAP: Vodafone slapped with £4.6m fine, plus latest ... Each week day this live blog covers the latest big stories from the ... to meet compensation claims for the mis-selling of payment protection insurance (PPI). ... Yesterday he ruled out any rethink on the Government's support for the ...
Ofcom fines Vodafone £4.6m for 'serious' customer service failings ... the watchdog in the telecoms sector, only beaten by the £5.6m fine levied against ITV ... had “uncovered mis-selling, inaccurate billing and poor complaints ... This is ...
Blundering Vodafone fined £4.6 million by telecoms watchdog for 'serious' customer failings: Vodafone has been hit with a £4.6 million fine by the ... for a string of failings, including mis- .... Vodafone has been fined more than £4.6 million after Ofcom found issues ... £925,000 fine for poor complaints handling. ... incorrect tariffs, customer service and other issues, with a big spike since a move to a new billing system in 2015. ... Vodafone has been mischarging substantial numbers of customers.. If it hits that target, it will break last year's sales record for a quarter, but it ... Slack plans to improve Slackbot, its customer-service bot, using ... Vodafone Group PLC has been fined £4.6 million ($5.59 million) for mis-selling products, inaccurate billing and poor handling of complaints, the Telegraph reports.. Overall some 10,452 PAYG customers lost out when Vodafone failed to ... On the subject of customer complaints handling, Ofcom found that Vodafone's customer service ... 23.2(a), which prohibits the mis-selling of mobile telephone services; ... http://www.broadband.co.uk/broadband/providers/bt/reviews/.
They're stuck with a status quo of four big networks (and remember it nearly became ... Vodafone was fined £4.6m in October for a plethora of sins including in-accurate billing, poor complaints handling and mis-selling. ✕ ... various one off hits (of which India was just one) that sent it spiralling into the red.. Vodafone boss Vittorio Colao has confirmed he is quitting the telco just a week ... Mobile service revenue fell 6.6 per cent to €30.6bn, and fixed service revenue went ... 3.6 per cent to €6.1bn versus comparative growth in other big country ops. ... hit with a record fine of ￡4.6m for mis-selling and inaccurate customer billing.. Vodafone hit with massive £4.6 MILLION fine for mis-selling and bad ... relating to customer service failings – showed that customer service .... Vodafone has been fined £4.6m for mis-selling, inaccurate billing and poor handling of complaints - the largest amount ever levied on a telecoms provider. ... The watchdog also found Vodafone failed to comply with rules on handling customer complaints, resulting in a fine of £925,000.. Vodafone was last week fined £4.6million by communications ... acts on Vodafone's Laurel and Hardy worthy customer service fiasco with £4.6m fine ... Prince Harry Left Royal Family On Bad Terms With William, Palace Source Says ... Jennifer, 27, from Teignmouth, Devon, says: 'I have endured huge .... The telco giant took a huge hit from it's business in India. ... having been hit with a £4.6m fine for misselling and poor handling of complaints ... Indeed, Vodafone has a particularly poor reputation for customer service in the UK, .... Ofcom investigation uncovered mis-selling, inaccurate billing and poor complaints handling procedures. ... Vodafone fined £4.6 million for failing customers ... Vodafone's customer service agents were not given sufficiently clear guidance on what constituted a complaint, while its processes were insufficient .... Recently, BT-owned ISP Plusnet was slapped with a whopping fine of ... to charge customers after they had cancelled their subscriptions. ... Only in October last year, Vodafone was handed a fine of £4.6m for incorrect billing, mis-selling ... revenue leakages and service downtime, in addition to the potential .... Vodafone is one of the 'big four' UK mobile network operators (MNOs), ... Ofcom has previously fined Vodafone £4.6 million for “mis-selling, ... It appears that many Vodafone customers have had enough of poor customer service and are ... the tech giant has hit back at app developers who have accused it of ... eff9728655